Returns
Our return window is 30 days from purchase. Items must be unused, in their original condition and packaging. Digital media, including PDF patterns, and sale items are not refundable.
Items returned after 30 days, or damaged or missing parts for reasons not caused by us, may receive only a partial refund. Email admin@phenomenalfiber.us with questions about a return.
Damaged items and exchanges
Please email us if your item arrives damaged or defective so we can review the problem and arrange a return and refund if approved. Exchanges are offered only for damaged or defective items when a replacement is available. One-of-a-kind pieces cannot be replaced with an identical item.
Refunds
After receiving and inspecting your return, we will email you with the refund decision. Approved refunds go to your original payment method; processing time varies by payment provider.
If your refund has not arrived, check with your bank and card provider first, then contact us.
Return postage
You pay return postage directly to the carrier. We will not deduct that postage again from your refund. Shipping costs are non-refundable.
Send returns to:
Phenomenal Fiber Studio
244 Colonial Ave
Mount Carmel, PA 17851
Consider tracking or insurance for valuable returns. We cannot guarantee receipt of a returned package.
Gifts
If the item was marked as a gift and shipped directly to you, an approved return receives gift credit, with a gift certificate mailed after we receive the item. Otherwise, the refund goes to the original purchaser.